The Customer
Telenor Norway is Norway’s number one supplier of telecommunications and data services. As the flagship division of Telenor Group, a $17 billion (2013 revenues) global leader in mobile communications, Telenor Norway serves both consumers and business customers and strives to maintain the highest level of network service quality.
The Situation
With its success, however, Telenor Norway has experienced a significant rise in network abuse, jeopardizing the company’s service performance.
“Our abuse specialists were being overwhelmed with mundane response and mitigation tasks on an almost daily basis. Continually adding resources wasn’t a viable option. We needed a better solution.”
VEGAR ÅSMUL, CRIME PROTECTION & PUBLIC SECURITY, TELENOR
Vegar Åsmul, the security analyst responsible for Telenor Norway’s Abuse Response Team, said, “As abuse increased on our networks, we realized that we needed to take a smarter approach. Our abuse specialists were being overwhelmed with mundane response and mitigation tasks on an almost daily basis. Continually adding resources wasn’t a viable option. We needed a better solution.”
The Solution
After evaluating several alternatives, Telenor Norway chose Abusix’s AbuseHQ as the foundation for its efforts to combat network security issues. Åsmul, Telenor’s abuse response leader, said, “AbuseHQ is our network abuse command center.”
Further, he said: “AbuseHQ helped us quickly integrate our abuse handling processes into the Telenor Norway SOC. Now we have a continuous and comprehensive perspective on both current and historical abuse activity.“
The Results
AbuseHQ not only provides a better view of the company’s own network abuse activity but also aggregates and analyzes massive amounts of data from a wide variety of external sources, including Abusix’s proprietary data ecosystem and third-party providers, to automate the correlation of incidents and IP addresses.
This allows Telenor Norway to shut down compromised customer machines before they can inflict significant damage. “Automated response means we can react quickly to ensure customer privacy and security. This helps us maintain a safe Telenor network environment and contributes to a more secure Internet. That makes me feel pretty good,” said, Åsmul.
“AbuseHQ is our network abuse command center and is now a fundamental piece of our network security infrastructure”
VEGAR ÅSMUL, CRIME PROTECTION & PUBLIC SECURITY, TELENOR
What’s more, AbuseHQ’s process automation is flexible and easy. AbuseHQ lets Telenor Norway define automated abuse response processes based on the most appropriate parameters and its intimate knowledge of its customers.
“AbuseHQ has reduced the amount of malicious traffic leaving our network. Now our abuse specialists can focus on the highest priority and most complex network security issues while leaving the vast quantity of cases to AbuseHQ” said Åsmul.
AbuseHQ has increased Telenor Norway’s abuse response productivity, allowing the company to respond to more abuse with better efficiency and effectiveness than ever before.
“AbuseHQ is a fundamental piece of our network security infrastructure. It helps us maintain a strong network reputation and stable operations while keeping our customers satisfied and secure. We couldn’t be happier with AbuseHQ,” exclaimed Vegar Åsmul.
