Abusix FAQs

No, we don’t provide a Feedback Loop.

Yes, we support Subscriber’s Right to Data Access and Subscriber’s Right To Be Forgotten which are GDPR requirements.

Yes, our mail intelligence solutions integrates with any mail product including SpamAssassin and rSpamd. Check out our documentation page for more detailed setup instructions.

You can change your plan on our platform. Just login to your account, navigate to the settings and select the new amount of queries that you’ll need.
Not sure? Talk to our team on the chat – they can help you out!

 

All you need to do is configure your email server to query our service. This takes a couple of minutes, and we provide guides for the most popular email servers in our documentation.

Our support team can help if you have any questions or use a system that isn’t covered in our documentation.

For larger sites we also offer RSYNC, so you can run a local copy of our DNS zones.

No, these are all free services, so you don’t need to upgrade to a plan.

Yes, however, we only provide this for large providers. If you are interested in using RSYNC, please contact us through our contact form
or use the live chat on either our website or on our app.abusix.com

In order to delist from any of our blacklists, you’ll have to sign up to our customer portal, confirm your email address, and then you’ll be able to use our fully automated delisting service.

We provide IP addresses, Domain datasets, hashed datasets for Short URLs, Drive URLs, Bitcoin Wallet addresses, and email addresses (coming soon).

We also provide non-blacklist datasets like Newly Observed Domains or Newly Observed Mail IPs, which can be used for additional filtering and intelligence.

We also provide an authentication blacklist (AuthBL) to help you prevent compromised accounts from sending outbound spam.

Check out our lists in the production and beta zone here.

 

An uptime percentage of at least 98% during the service term is pledged in our SLA.

This is one of the main benefits of using a blacklist – we help protect your organization from all forms of email abuse and new emerging email-borne threats. But generally speaking, blacklists have one major job, which is to protect your network and mail servers from spam.

We provide both live chat and email support to customers and those with listing issues.

For customers using Abusix Mail Intelligence to reject mail, we ask that any rejection uses the text we provide, including the delisting URL.

If you find yourself listed on one of our blacklists, you can directly go to our lookup page and follow the instructions there, or you go to our customer portal to delist your IPs.

 

 

Abusix uses industry-standard practices for its security controls; including, but not limited to firewalls, intrusion detection, change management, and written security policies.

Security at Abusix follows the ISO/IEC 27002:2013 standard.

For Abusix Mail Intelligence, we set up three different tiers here.

In order to calculate the most accurate price for you, we need to see how many queries you’re doing on a 10-day average.
That’s why all our tiers start out with a free 14-day trial, which lets you and us know how many queries you’re going to need to properly protect your mail servers.
It roughly equals the number of messages received per day but can be more, depending on the content and the lists you’re querying.

 

AbuseHQ (AHQ) employs a public cloud deployment model using virtualized resources, as a software-as-a-service (SaaS) solution. AbuseHQ is hosted at Amazon Web Services in Germany or the USA; which operates as ISO Certified Data Centers under German and US Privacy Laws respectively.

The most common causes are: compromised accounts, compromised WordPress servers, abused webforms, and abused sign-up forms.

Abusix offers a more detailed explanation with specific context about your blocked IP or domain on our lookup service page.

Unfortunately, we’ve seen that anonymous delistings attracted a lot of abuse. Therefore,  you’ll need to confirm your email in order to use our delisting services.

If your IP/domain is listed, you will receive a “bounce” message telling you that your message could not be delivered.

You will be seeing a link to our lookup service where we’ll provide a more detailed explanation.

Once you have fixed the issue, which caused the listing in the first place, you can request a delist / removal. You’ll then get forwarded to our platform where you’ll need to set up a free account.

Wonder why you need an account? Unfortunately, we’ve seen that anonymous delistings attracted a lot of abuse, that’s you’ll need to confirm your email in order to use our delisting services.

The only emails we send are to customers (and not to those who delisted themselves) to provide service updates or notifications. The only other messages we send are abuse reports.

We offer discounts to non-profit, non-political, non-lobbying organizations that can supply proof of their non-profit status. Please get in touch via our live chat or through our contact form.

Adding Abusix’s blacklist as an additional email spam filter to your existing mail protection lets you save resources, speed up mail delivery, and protect your users’ inboxes.
Abusix Mail Intelligence can be seen as the first line of defense for your mail servers and catches more than 99% of the incoming malicious traffic in less than 1 second, which eventually frees up resources for your existing email protection and your team. Start your free 14-day trial today to see what AMI can do for you!

Get in Touch

Talk to us

The quickest way to get in touch with the team is via our online chat feature at the bottom right of this page. Alternatively, feel free to email us at [email protected] or send us a message via our form.

Do you need to remove your IP/Domain from our blocklists?
Please use our lookup-service and follow the instructions there in order to remove your IP/domain.