As responsible members of any community, we understand the importance of network abuse reporting. We help our customers maintain a safe and secure environment for their subscribers. While email, social media, and websites serve as a window to the consumer, small business machines and networks often become the primary targets of many hacks.

In the virtual world, various types of abuse need confident addressing, ranging from hate speech and personal attacks to cyberbullying. Our systems empower our customers to handle these network abuse reports effectively.

About Network Abuse Reports

Network abuse reporting is critical for maintaining the safety and security of ISP, Cloud, and Hosting Provider subscribers. They help organizations identify and address issues that may be affecting their users. However, organizations need to do more than merely collect these reports. Each organization must take decisive action and address the underlying issues causing the problems. This involves thoroughly investigating each report and taking appropriate action to resolve them.

At Abusix, we understand that network abuse reporting and its handling should not be taken lightly. You take this responsibility seriously and commit to helping your customers protect their communities from abuse and harassment. You intentionally design your systems to help your customers handle these reports efficiently, ensuring they take every report seriously.

Handling Inbound Network Abuse Reports

When systems receive a report related to network abuse reporting, it's essential to automatically extract all relevant meta-data to allow cyber security teams like Abuse Desks, Trust & Safety Team, or SOC to investigate each issue efficiently to determine its extent. Abuse Report Handling Systems must be configured to allow cyber security teams to quickly consider all the information contained in each report to identify the underlying problem and the best course of action. Reports in these systems are best handled in real-time so that recent feedback ensures each case meta-data is up-to-date with the latest issues affecting each user or subscriber.

Once operators have identified the problem, they must take decisive action to resolve it. The cyber security team needs to communicate with the users involved to gather more information and provide or find a solution that satisfies everyone. Communicating openly and honestly with users is essential to building a trusting relationship and establishing a safe and secure community.

Operators must commit to transparency and accountability in network abuse reporting to ensure their subscriber’s security. Thus, their systems must provide real-time statistical tracking of received reports, incidents, and cases. Playbook automation should allow organizations to define uniform actions to address different issues. This approach helps build trust and foster a safe and secure environment.

To begin with, in addition to acting on inbound network abuse reports, ISPs and Hosting Providers should first provide users with the resources to report any incidents of abuse. Subsequently, providers should then report the abuse of their network to originating networks as a standard practice.

The benefit

In conclusion, network abuse report handling cannot be ignored. Each network operator must ensure that their community is safe and secure. At Abusix, we take this responsibility seriously and are committed to helping our customers take decisive action to address any issue. Our engineering team is well-staffed, and we provide a much more robust solution than homegrown or open-source solutions. We take abuse reports seriously to ensure the safety and well-being of their users and urge other organizations to do the same. To explore AbuseHQ, contact us at [email protected], and we will gladly help you get started with a demo or a trial.