An abuse desk is a security operations (SOC) function at a Network provider, Telco, ISP, hosting, VPN, SaaS provider, or colocation provider responsible for preventing fraud and abuse from their user or subscriber network.
Responsibilities of an abuse desk:
- Managing the abuse reporting role or email addresses announced by their RIR for any ranges their network is responsible for
- Coordinate with customer service and legal teams to enforce terms of service and acceptable use policies
- Comply with DMCA and law enforcement to protect Safe Harbor.
An Abuse desk team includes individuals from various backgrounds, including security, legal, customer service, network, email, and system administrators.Back to Glossary