An abuse desk is a security operations (SOC) function at a Network provider, Telco, ISP, hosting, VPN, SaaS provider, or colocation provider that is responsible for preventing fraud and abuse emanating from their user or subscriber network.
The abuse desk manages the abuse reporting role or email addresses announced by their RIR for any ranges their network is responsible for. Sometimes these groups are also called a Trust and Safety Group.
The abuse desk coordinates often, with their customer service and legal teams; since they are responsible to enforce their organization’s terms of service and acceptable use policies, and assure compliance with the DMCA and law enforcement to protect their organization’s Safe Harbor.
Abuse desks usually include individuals from various backgrounds, including security, legal, customer service, network, email, and system administrators.Back to Glossary