Abuse Desk

An abuse desk is a security operations (SOC) function at a Network provider, Telco, ISP, hosting, VPN, SaaS provider, or colocation provider that is responsible for preventing fraud and abuse emanating from their user or subscriber network.

The abuse desk manages the abuse reporting role or email addresses announced by their RIR for any ranges their network is responsible for. Sometimes these groups are also called a Trust and Safety Group.

The abuse desk coordinates often, with their customer service and legal teams; since they are responsible to enforce their organization’s terms of service and acceptable use policies, and assure compliance with the DMCA and law enforcement to protect their organization’s Safe Harbor.

Abuse desks usually include individuals from various backgrounds, including security, legal, customer service, network, email, and system administrators.

Back to Glossary
Linkedin Icon Twitter Icon Facebook Icon E-mal Icon
Get in touch

Talk to us

Do you want to remove your IP/domain from one of our blocklists?
Please use our lookup-service and follow the instructions there in order to get that resolved.