Service providers are increasingly faced with pressure to do more to combat abuse, as they provide the infrastructure on which attackers operate. According to Thales, a cybersecurity company, 34% of US Federal Agencies experienced a data breach in 2016, with 96% stating that they felt vulnerable to an attack.

With cybersecurity risks on the rise across all industries, it’s imperative that service providers continuously seek ways to optimize, secure, and streamline network abuse security.

An Efficient Central Platform Is Required To Handle Network Security

In their eighth annual state of the network report, Network Instrument illustrated that up to 85% of respondents claimed that their network employees were involved in dealing with security issues. The top activities they were involved with were investigating abuse and trying to find measures to prevent attacks. This is primarily due to the evolution of attack methodologies as sophisticated hackers work together with increased access to finance and abuse technology.

Furthermore, according to The Internet Organised Crime Threat Assessment (iOCTA) 2014, organized crime groups are increasingly using service-based (Crime-as-a-Service) business models to commit a crime.

AbuseHQ, by Abusix, is a specialist product that provides service provider security abuse teams with another level of defense to combat these developments. It helps abuse teams analyze multiple sources of data related to attacks within their network. Abuse incidents are managed on one platform, gathering metrics for quicker threat identification at its source.

Service Providers And Customers Benefit From Intelligent Notifications

Many commercial businesses use a Security Information and Event Management (SIEM) system as a tool to assess anomalies across multiple locations within their business and to meet governmental compliance requirements. However, service providers host an array of multiple businesses. A SIEM is not ideal because it analyzes their customer’s personal data, which raises privacy concerns.

Ticketing systems, on the other hand, are one-to-one solutions that do not provide aggregation of abuse issues. For example, an abuse desk may receive thousands of notifications of the same issue (a DDOS attack) from multiple fronts, but only a small portion of their customers could be involved. The abuse team will often only realize this when they have worked through all the abuse reports.

AbuseHQ collates and parses data and connects related abuse incidents in a flow. Abuse is evaluated, categorized, and prioritized so that abuse teams can deal with high priority incidents first and provide intelligent notifications to their customers as soon as possible.

Full Integration Into The Existing Infrastructure

Many organizations combat cybercrime on a tool-by-tool basis, some incorporating a multitude of different tools from different vendors. However, security vendors are building sophisticated all-encompassing security systems by leveraging open source technology, Application Process Integrations, and threat intelligence.

AbuseHQ is a fully integrated platform that places a well-attributed case into your existing infrastructure. It reduces support ticket volume and features a set of over 300 parsers with 1000 different formats that transform all incoming data into a unified format.

AbuseHQ allows abuse teams to assess the network using 11 parameters, 14 filters, and hundreds of other one-click sub-filters. It is also possible to view an individual customer’s IP resource usage and 31 different types of abuse event details in real-time.

Real-Time Analytics Uncovers Hidden Insights

With an integrated handling solution, service provider security abuse teams can uncover insights hidden deep within their infrastructure in real-time. AbuseHQ collates network data automatically, which speeds up analysis and provides deeper insights. It reveals unusual traffic patterns and blind spots to forewarn your abuse team of future threats.

Network security threats are constantly evolving, which is why network protection teams need to improve their handling desk infrastructure and automate their processes. AbuseHQ helps teams gain clarity and increase their response times to network or security breaches, and provides the much-needed tools to identify network abuse and intrusion.

To get started on a better abuse handling process, talk to our team to arrange a trial-