Service Level Agreement (SLA)

An SLA is a software service agreement that covers the expectations of quality, availability, and responsibilities between the service and the user.

The SLA often contains data rates, throughput, jitter, or other measurable attributes of service, as well as the party responsible for reporting quality or service failures.

It will also contain a definition for mean time between failures (MTBF), mean time to repair, or mean time to recovery (MTTR).

Back to Glossary
Share
Linkedin Icon Twitter Icon Facebook Icon E-mal Icon
Get in Touch

Talk to us

Do you want to remove your IP/domain from one of our blocklists?
Please use our lookup-service and follow the instructions there in order to get that resolved.