Webhooks
Webhooks allow you to integrate AbuseHQ into other systems and call their API endpoints. Once set up, Webhooks can be added to a playbook transition.
Access the System Settings menu within AbuseHQ to configure Webhooks.
You will need to access this menu within the Admin Portal:
- Click the Settings option in the left menu under AbuseHQ.
- Click on Webhooks under Integrations
- Click on the Add Webhook button
From here you will need to add a Name, select an Endpoint, pick a Method and Path, and finally add your Payload.
Example
If you want to push the values stored from a case, values that were retrieved by the subscriber resolver, for example, please see below:
- You can retrieve an example context for any case via a GET request to https://YOUR_COMPANY.abusehq.net/api/v1/cases/{caseId}/context
- To retrieve the subscriber values, you can either reference the full sub-object from the context by addressing it as “s.resolver_data“, or you can access single values, e.g., “s.resolver_data.CustomerEmail“. Make sure to add a PQL field and not a regular value to the payload list.
If you receive an Authentication Failed Error: The easiest way to access the API is by generating an API key in the settings tab. This key then needs to be sent via Bearer Authentication – the Authentication header should contain the string Bearer followed by a whitespace and then the API Key.
Send us a message
Having trouble with your setup or a technical issue? Get in touch with our team of Abusix experts.
Click the chat button at the bottom and send us your questions. Alternatively, you can email us at [email protected]