Orange S.A., a leading global telecommunications provider, needed an effective solution to combat increasing email threats and enhance network security. To protect its vast customer base from spam and malicious senders, Orange partnered with Abusix Mail Intelligence (AMI), which serves as the first line of defense in identifying and blocking malicious email threats, ensuring a safer communication environment.

Challenges

Orange’s Anti-Abuse and Internet Security team, led by Axelle Allouch, faced constant challenges with the volume of email abuse, including phishing, compromised accounts, and spam. Their existing infrastructure required a robust solution to reduce false negatives and handle email threats proactively, all while ensuring system efficiency and user satisfaction. Automation and accuracy were crucial to improving efficiency.

Solution

Abusix Mail Intelligence provided Orange with the most comprehensive blocklists globally, covering both IP and domain blocklists, as well as various other threat vectors such as cryptocurrency wallets and cloud storage links. This dual-layer defense effectively contributed to reaching up to 90% of malicious emails eliminated. By integrating AMI’s real-time threat detection into Orange’s existing systems, the team could instantly mitigate threats, preventing them from overwhelming the infrastructure and reducing the need for constant manual monitoring.

Key capabilities of Abusix Mail Intelligence that helped Orange:

• Unmatched Security Coverage: A comprehensive range of blocklists, including IPs, domains, URLs, and attachments, ensuring extensive protection against a broad range of threats.
• Optimized System Performance: By blocking malicious senders before they reached the infrastructure, Orange reduced system load and enhanced operational efficiency.
• Enhanced Operational Efficiency: AMI’s inbound protection and workflow automation allowed Orange’s abuse desk to swiftly respond to security issues, streamlining internal processes.

Results

Since adopting Abusix Mail Intelligence, Orange has achieved:

• A 90% catch rate of malicious emails.
• A 20% reduction in false negatives, boosting customer satisfaction.
• 13% fewer manual interventions by leveraging workflow automation and streamlining their abuse desk processes.
• Enhanced system performance by blocking threats early

Orange’s users experienced a significant reduction in spam, and the security team was able to identify and mitigate threats faster and more accurately.

Conclusion

For Orange, the partnership with Abusix Mail Intelligence has been transformative. By providing real-time threat mitigation and comprehensive blocklists, AMI empowered Orange’s small anti-abuse team to reduce false negatives and proactively eliminate email threats. According to Axelle Allouch, Head of the Anti-Abuse and Internet Security team, “AMI has dramatically improved our ability to keep user inboxes clean and secure while reducing our team’s workload, allowing us to focus on higher-value tasks and strategic goals.”